Frequently Asked Questions
Everything you need to know about your next timepiece.
Are all watches sold at The Watch House authentic?
Yes, we guarantee that every timepiece sold on our platform is 100% authentic and comes with its original packaging and a certificate of authenticity from the manufacturer.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and international delivery times range from 5 to 10 business days depending on your location and customs processing.
Do the watches come with a warranty?
Every watch purchased from us includes a minimum 2-year international manufacturer's warranty covering movement defects and internal components.
What is your return policy if I am not satisfied?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition for a full refund or exchange.
How should I care for my luxury timepiece?
To maintain your watch, we recommend avoiding contact with strong chemicals, cleaning it gently with a soft cloth, and ensuring the crown is fully pushed in before any contact with water.
Can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.